Customer Service Specialist Job at Murrelektronik, Suwanee, GA

Yjh4RXUxejlJUWYyNVFOdFVxVjNrU21wdlE9PQ==
  • Murrelektronik
  • Suwanee, GA

Job Description

Be the voice of our brand—and the heart of the customer experience.

At Murrelektronik, our Customer Service Specialists are proactive problem solvers, relationship builders, and trusted partners for our clients. In this role, you'll manage a defined segment of customers, ensuring they receive timely support, accurate information, and a high-touch experience from quote to delivery.

You’ll also be a key connector—bridging the gap between our internal teams and clients to ensure every interaction feels personal, professional, and positive.

What You’ll Do

  • Respond to inbound customer inquiries via phone, email, and case management with efficiency and professionalism.
  • Process and track orders accurately, ensuring customers are always informed and supported.
  • Create timely and accurate pricing and availability quotes (P&A), including special pricing requests.
  • Proactively engage with your assigned client segment, offering tailored product and service recommendations.
  • Develop and share client-specific reports to support ongoing relationships and business planning.
  • Collaborate with internal teams, including Customer Service Representatives and Customer Success Managers, stepping in to assist as needed.
  • Attend regular training to stay sharp on our product offerings and customer service tools.
  • Continuously build your knowledge of our products and solutions.

What You Bring

  • 3–5 years of experience in customer service, preferably in a B2B or technical environment.
  • Strong skills in SAP (or similar ERP/CRM systems) and Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
  • Excellent written and verbal communication skills.
  • Detail-oriented mindset with a drive for accuracy and follow-through.
  • Customer-first attitude—empathetic, energetic, and solutions-focused.
  • Ability to multitask, prioritize, and thrive under pressure.
  • High emotional intelligence and a team-player approach.
  • Bonus: Bilingual communication skills.
  • Occasional travel may be required for training or team events.

Why You’ll Love It Here

  • Medical, dental, and vision benefits (with HSA contributions)
  • Telemedicine and dedicated healthcare support—even if you waive our plan
  • Generous PTO, paid holidays, and volunteer time off
  • Paid parental leave
  • Fitness reimbursement
  • Work from home days
  • 401(k) with a 4% company match
  • Tuition reimbursement and professional development support

You’ll represent a respected brand and help shape our customer relationships. Apply today!

Job Tags

Holiday work, Work from home,

Similar Jobs

Premiere Cinemas

Bartender Job at Premiere Cinemas

 ...Customer service, mixilogy, cleaning, inventory, cash handling, etc. Premiere Cinemas, officially known as Premiere Cinema Corporation., headquartered in Big Spring, Texas, is a privately held motion picture exhibitor. It is among the largest independently owned motion... 

ProspectBlue

Recruiter Job at ProspectBlue

 ...ProspectBlue has partnered with a company in Richmond, VA and is seeking a dynamic and results-driven Recruiter with agency experience to join the team. The ideal candidate will have a proven track record of recruiting within the finance and accounting space, a strong... 

SF Research Institute

Clinical Research Coordinator Job at SF Research Institute

 ...me Preparing and maintaining administrative logs and trackers, including Regulatory Documents Collection tracker, eTMF tracker, Health Canada submission tracker, Central IRB Submission tracker, Site Shipments tracker, study visits, etc. Package, label, process, and... 

Rare Editions

Seamstress - Dresses Job at Rare Editions

 ...affordable dresses for girls. Role Description This is a full-time on-site role for a Seamstress- Dresses, located in New York, NY....  ...high-quality work Ability to work independently and as part of a team Prior experience in the fashion industry is a plus... 

MARYHAVEN,INC

School Based Counselor (LSW, LPC) Work 10 months/year! Job at MARYHAVEN,INC

 ...S chool Based Counselor Requirements Bachelors degree in human service or behavioral science with one (1) year of experience in the...  ...dependency or mental health treatment or equivalent required. School Based Counselor Benefits ~ Salary commensurate with...