Job Description

Position Description:

The Practice Manager (PM) leads the implementation and administration of overall operational initiatives under the direction of the Director of Operations (DOO). Creates value and strategic advantage throughout the assigned region, or identified practice location/s, to ensure that patient volume, practice site efficiencies, compliance, and employee and patient satisfaction objectives are met. The PM is responsible for managing all the day-to-day leadership and operational aspects within his/her assigned practice/s and works in collaboration with other PMs and the DOO to achieve the region and organizational revenue and expense objectives as compared to budget. The PM ensures compliance and adherence to all aspects of corporate ethics and corporate compliance, including all regulatory, credentialing, and licensing requirements within the assigned practice/s.

Desired Education, Certifications, Criteria:

Bachelor’s degree in Health Services Administration or related field with a minimum of five years of experience in a medical practice and/or dental practice environment.

Responsibilities / Functional Job Description:

• Supports clinic team members to provide excellent service
• Creates a positive work environment and handles grievances as necessary
• Interviews and hires ‘A’ talent employees in accordance with organizational procedures
• Administers employee disciplinary actions as necessary after consulting with Human Resources
• Evaluates, manages and coordinates to ensure staffing is: appropriate, meets budget requirements, supports efficient flow and supports practitioner provision of care.
• Performs administrative tasks as necessary to administrate time and attendance activities.
• Reviews and manages financial statements to maximize productivity and enhance revenue
• Accountable for reviewing, monitoring, managing, developing and submitting budgets for assigned practices
• Partners with DOO and Senior Leadership to assess and enhance the business of the practice(s) through implementation of strategy and new programs
• Collaborates with billing and coding leadership to supervise front desk staff
• Partners with billing/coding leadership to ensure correct billing and collection practices
• Facilitates the implementation of care pathways in conjunction with clinical team
• Follows, monitors, knows, educates and holds others accountable to administrative policies and procedures
• Performs quality assurance audits and reviews to assure quality, service and compliance standards are met
• Solicits, records, reviews, and implements improvements to clinic procedures utilizing established processes
• Organizes and conducts staff meetings, huddles and rounding; validating the performance of these activities by direct reports.
• Attends and participates in provider meetings to ensure an awareness of current initiatives, concerns and issues, as well as to support strategic initiatives of provider leaders.
• Reviews and guides clinic productivity to ensure assigned practices meet established expectations. Performs daily monitoring of performance measures.
• Ensures timely end of day processes are conducted
• Maintains, monitors and accounts for petty cash and change fund
• Ensures safety of all staff and customers
• Ensures all equipment in facility is accounted for and is in proper working condition,

(medical, technical and office equipment)

• Coordinates with providers, supervisors and staff to maximize productivity and efficiency
• Ensures and monitors HIPAA compliance and patient confidentiality
• Ensures proper computer policy and procedures are followed
• Implements and manages special grant programs
• Meets with employees as necessary to discuss knowledge, skills, proficiency and compliance
• Completes employee evaluations in accordance with NVHC policy and procedure
• Ensures cleanliness of work environment at all times
• Ensures compliance with HRSA Requirements for FQHCs, HIPAA, OSHA & other regulatory agencies; keeping abreast of new developments with all health care related agencies
• Performs other work related duties

Desired Knowledge, Skills & Abilities:

• Knowledge of clinical policies and procedures, standards and regulations, ability to analyze problems and make decisions in line with Joint Commission standards, state and federal regulations and Centers for Disease control and Prevention (CDC) guidelines
• Knowledge of the essential administrative functions of a medical clinic to include administrative, clinical and financial aspects and CPT and ICD coding
• Demonstrated ability to evaluate, improve, document and implement processes for efficient and highly service oriented practice operations
• Formulation/implementation of policies/protocols and objectives to support processes for efficient practice operations
• Skill in basic computer and keyboarding skill and have the ability to enter data within company’s computer system
• Demonstrated ability in leadership and ability to exercise sound independent judgment in appraising situations and making decisions
• Demonstrated ability to communicate and develop a team environment focused on continuous improvement
• Demonstrated ability to work in a fast paced environment under stressful situations

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