Job Description

Job Description

Job Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

The Security Manager will be responsible for managing the day-to-day operations of the Security Services and Resort Transportation Department, developing new leaders, ensuring all employees are engaged and actively pursuing departmental goals, and championing company policies/procedures/ performance standards. Ensures all guest and employee accidents and injuries are responded to, documented, address and proactively evaluated for root causes. Responsible for protecting company assets and personal property from theft, fire, sabotages, or damage. Report incidents that may impact the wellbeing of facilities, customers, or employees to law enforcement and emergency service agencies as may be necessary, liaise with local emergency services. Insure all shuttle routes and schedules are met and drivers provide quality service to resort guests.

This role receives and evaluates work orders and requests, investigates, and troubleshoots problems where appropriate. This role provides subject matter expertise related to all security systems. In addition, this role manages the work of outside contractors to make sure all work meets requirements and applicable codes. This role is also responsible for general maintenance of the fleet of vehicles assigned to the security and transportation department working in conjunction with the Senior Fleet Manager. The role also manages with the assistance of a Transportation Assistant manager all shuttle bus drivers.

Essential Duties and Tasks:

• Oversee selection of new employees to the department. Ensure selection process results in top-grading of talent. Ensure all new employees are property on-boarded and adopt the Orange Lake culture of excellence. Oversee all technical training of employees.
• Oversee the regular appraisal of each employee’s performance against assigned goals and competencies. Oversee merit increase process to ensure the highest performing employees regularly receive the most praise, rewards and recognition.
• Oversee scheduling and ensure work schedules reflect projected occupancy levels and/or severe weather forecasts.
• Ensure all incident reports are tracked in the appropriate software into computer system. Prepare weekly and monthly summary reports regarding resort incidents. Coordinate insurance items between the resort and insurance company. Distribute and file incident reports. Track and trend data to isolate root causes, recurring issues and quick hits in order to curtail workplace theft, injury, and accidents.
• Monitor shuttle routes and schedules to ensure guest satisfaction.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department

Supervisory Responsibilies:

• Oversee on-going development of department managers, supervisors and leads.
• Ensure payroll records are submitted accurately and timely.
• Ensure all local, state and federal labor and employment laws are adhered to.
• Ensure department leaders are engaging their employees in a manner consistent with the Orange Lake values and culture.

Qualifications:

• Polished and professional demeanor and approach.
• Ability to remain calm and keep composure during high-stress situations
• Ability to work with changing deadlines and priorities with a sense of urgency.
• Proven ability to motivate a team
• Ability to communicate and interact with all levels of employees
• Good oral and written communication skills
• Proficient Computer skills in Microsoft Office products
• Must be able to use good judgment when addressing a given problem, followed by creative solutions and initiative to complete work.
• Strong knowledge of standard safety protocols
• Must be at least 21 years of age
• Have a valid driver’s license to include:
• Have more than four (4) years of driving experience irrespective of age;
• Not have any Type A violations in the last three (3) years;
• Not have more than two (2) Type B moving violations in the last three (3) years;
• Not have more than one at-fault accident within last three (3) years; and
• Not have one (1) Type B moving violation and one (1) at-fault accident within three (3) years.

Education and/or Experience:

• Five years of leadership experience at the management level, to include experience leading other leaders.
• Three to five years of security experience in a high guest contact environment.
• Experience in resort, timeshare, theme-park or related environment preferred.
• Experience in resort transportation services and shuttles
• BA / BS preferred.

Certificates, Licenses, Registrations:

• Training in appropriate OSHA topics (Hazmat, Lock Out / Tag Out, BBP, MSDS, etc)
• Obtain and maintain a current first aid, CPR and AED certificate as required and render this medical attention when needed.

Physical Demands:

• While performing the duties of this job, the employee may be required to sit or stand for extended periods of time.

• Will be required to bend, twist, reach, push, pull, and operate office machinery.

• Must be able to lift up to 50 pounds.

• Specific work assignments may change without notice.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Working Conditions:

• The work at times will be in an office environment and other times will be performed in a non-climate-controlled environment and there will be exposure to severe inclement weather and varying degrees of extreme temperature.

• Will be exposed to strong odors, and loud noise levels.

Work Schedule/Hours:

Schedules will vary depending on business needs, and may entail working nights, weekends and holidays. Must be flexible to work outside of normal departmental operating hours. All departments are open during major holiday period.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

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