Job Description

BBB National Programs

BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard.

Office and Administrative Coordinator

WHO WE ARE

We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. As the home of U.S. independent industry self-regulation, we are currently operating more than twenty globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. Our programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and better experience for consumers. We continue to evolve our work and grow our impact by providing business guidance and fostering best practices in areas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas.

YOUR IMPACT

As the Administrative Assistant in our McLean office, you will be responsible for creating a welcoming environment for our employees and visitors each day.You will provide facilities and administrative support for the organization and will work closely with our Business Manager and various program teams to provide additional support where needed. You will serve as the primary support for contract administration working together with the Business Manager and the organization’s General Counsel. And you will provide primary support for the hygiene of the organization’s Customer Relationship Management system working together with the Business Manager and the Director, Program Operations and Analytics. Your direct supervisor on all assignments will be the Business Manager.

Essential Duties and Responsibilities

• Greet visitors at the office while following organization protocols and procedures
• Answer phone lines and direct calls as necessary
• Distribute incoming mail and provide support for outgoing mail/packages
• Provide support for McLean office in-person and hybrid meetings, including room setup, A/V needs, materials, and catering
• Set up desks for new hires and support teams with employees who depart the organization
• Keep inventory of McLean office supplies and coordinate with New York administrative assistant regarding their supply needs; reorder supplies for both offices as needed
• Notify business managers of any maintenance/facilities requests or issues in the McLean or New York offices, and work with them to achieve resolution
• Maintain McLean Office Manual in collaboration with the New York Office Manual
• Assist business manager with maintaining leased assets
• Working together with the Business Manager and the organization’s General Counsel, we provide administrative support for contract management which will include both internal and external communications under the direction of the Business Manager and General Counsel to facilitate contract review and processing. You will also be responsible for the organization and maintenance of the contract management system.
• Working together with the Business Manager and the Director, Program Operations and Analytics provide administrative support for the effective operation of the Customer Relationship Management (CRM) system. You will be responsible for maintaining and enforcing data hygiene for the CRM.

WHAT YOU WILL BRING

Must have:

• Bachelor’s Degree required
• Excellent written and verbal communication skills
• Solid organizational skills, including attention to detail and multitasking skills
• Strong problem-solving skills
• Proficient in Microsoft Office 365
• Self-starter and team player
• Excellent interpersonal skills

Let us know if you have:

• Fortune 500 experience
• Microsoft Dynamics or other CRM experience

WHAT WE OFFER:

At BBB National Programs, we bring a growth mindset as we advance our mission and strive to foster trust, innovation, and competition in the marketplace, while cultivating a team of talented and engaged professionals who seek out new challenges and opportunities to catalyze our progress. We are an inclusive organization, bringing a dynamic environment that supports our employees and the meaningful work we do.

Health & Welfare Benefits : You will be offered a comprehensive plan offering health, dental and vision plans, paid short-term disability insurance, and life insurance.

Financial Well-Being : Build your retirement savings with our 401k plan matching up to 7% of your contributions.

Time Off : You will have flexibility for the time you need off from work. We offer a variety of plans including vacation, personal, and sick leave.

Wellness : We promote physical and mental wellness by providing a fully equipped on-site fitness center in our offices and an employee assistance program.

Environment : Our modern headquarters in McLean, VA provides space for creativity and collaboration, and the technology resources so you can be at your best. We believe that an inclusive workforce is a strength in fulfilling our mission.

This role is on site in our McLean, VA office.

BBB National Programs is proud to be an equal employment opportunity employer.

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