NOHO Studio Manager Job at WTHN, New York, NY

Yjh4RXZWWHpJZ2IzNXdSbVc2SnlreTZsdXc9PQ==
  • WTHN
  • New York, NY

Job Description

At WTHN, we believe acupuncture and Traditional Chinese Medicine should be accessible to all — unlocking transformative healing for the body, mind, and spirit. Our values guide how we show up every day, creating a consistent and exceptional experience for both our team and our clients as we grow.

We offer acupuncture, cupping and ear seeding services as well as a curated wellness boutique. Our studios are a beautiful healing oasis where our clients come to escape and heal. 

THE ROLE OVERVIEW

The WTHN Studio Manager role is designed for an experienced manager and enthusiastic people leader. This role will be responsible for overall performance of our Noho location excellence in operations, Best in Class hospitality, and revenue growth while cultivating a high-performing team, loyal community of members and collaborative culture. 

This role is expected to be fully present on the ground in the Studio working with all team members. The role may require working some non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays. This role will report directly to the Director of Field Operations.

THE RESPONSIBILITIES

  • Own store revenue, expense, and margin targets providing regular updates to leadership and building a holistic business plan including retail and treatments.
  • Own new studio opening and ramp up from the ground up, collaborating with marketing and through local networking, flyering, partnerships and in-studio event execution
  • Monitor, analyze, and take tangible action on KPIs to identify areas for improvement and develop action plans to drive operational efficiency, productivity, and meet + exceed financial goals.
  • Deliver exemplary client experience through demonstrating exceptional hospitality and cultivate a team of hospitality stars.
  • Oversee the performance and development of all employees, including daily and weekly accountability, performance evaluations, regular coaching, and training helping to support growth of top-talent. 
  • Foster a culture of excellence, teamwork, and continuous learning and improvement within the Studio team across clinical staff, facilities, and front of house.
  • Maintain strict HIPAA compliance throughout the studio and hold the team accountable to HIPAA standards and policy.
  • Own the staff schedule adhering to local laws and optimizing short- and long-term schedule execution.

THE QUALIFICATIONS

  • 3-5 years in a management position, ideally in a comparable personal care service business, including multi-role management with experience in business networking. 
  • Hands-on leader who thrives spending time on the floor while providing strategic, in-the-moment guidance.
  • Excellent interpersonal skills, thrives on making personal client connections and finding ways to lift up other people’s day and set the tone in a positive way in the studio
  • Strategic thinker with ability to connect the studio goals to daily actions
  • Obsessed with details and upholding operational policies and procedures to optimize performance and ensure consistent client experiences.
  • Able to prioritize tasks on a daily, weekly, monthly and quarterly basis while pivoting to the needs of the business.
  • Willing to work non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays
  • Passionate about health, wellness and helping others lead their healthiest lives through acupuncture and wellness products

The role may require working some non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays.

THE PERKS!! 

  • Medical, Dental, and Vision Insurance
  • HR Benefits
  • Healthcare Flexible Spending Account (FSA)
  • Paid Time Off
  • 401(K)
  • Pre-Tax Commuter Benefits
  • Complimentary staff acupuncture, cupping, ear seeding, body magnets and herbs
  • 35% off all retail products
  • 15% off services and products for limited family & friends

WTHN VALUES

💙Lead with empathy

Compassion at our core. 

📚Empower with education

Knowledge is power. Sharing is healing.

✨Details make the magic.

Small actions set us apart.

🌿(Healing) freedom within a framework

Structure sets the stage for healing.

🚀Feedback is fuel

We grow through honest reflection. 

🤝A collaborative community

Together we unlock our greatest potential.

Job Tags

Holiday work, Temporary work, Local area, Flexible hours, Night shift, Weekend work,

Similar Jobs

McGriff

Traveling Health & Wellness Nurse Coach Job at McGriff

 ...behavior change programs led by registered nurses who provide health risk assessments, help employees navigate wellness offerings, and...  ...drive individual accountability of health through personalized coaching to help employers get control over their healthcare costs.... 

Bridge Technical Talent

Physical Security Specialist Job at Bridge Technical Talent

 ...This is a permanent full time role and MUST be worked on site in Charlestown, New Hampshire. This is a Physical Security role-NOT CyberSecurity MUST have experience with CCTV Cameras, Door access, card readers and door systems. Systems currently in use are AXIS... 

Legacy Health

Clinical Specialty Dietitian-Pediatrics Job at Legacy Health

 ...inspiring healthcare community. Responsibilities The Clinical Specialty Dietitian works closely with the interdisciplinary health care team to provide clinical nutrition services and medical nutrition therapy that are integrated and compatible with the patients... 

Young Life Facial Treatment Portland

Esthetician Job at Young Life Facial Treatment Portland

Company Description we suggest you enter details here Role Description This is a full-time on-site role for an Esthetician at Young Life Facial Treatment Portland in Portland, OR. The Esthetician will be responsible for providing skincare treatments,...

Ascendion

Family Law Attorney Job at Ascendion

 ...and pleasant demeanor with excellent written and verbal communication skills. Attention to detail and self-starter. 3 years family law experience preferred but not required. High level of computer competency in the complete Microsoft Office Suite including...