Help Desk Specialist Job at Ampstek, Fort Madison, IA

YmN4RXUxcjlKUXYwNHdkdVVxQnpueU9qdnc9PQ==
  • Ampstek
  • Fort Madison, IA

Job Description

Role :Help Desk /Desktop Support Engineer

Client Name :Siemens Energy

Location :Fort Madison, IA. 52627/KS

Support Day (s) : Mon – Fri 8 hours local business time

Job Description: -

The Deskside support member should have strong technical knowledge and hands–on experience on below

technologies:

 Microsoft Client OS (Win10, 11)

 Active Directory & it's services, DHCP, DNS

 Print and File share services

 Hardware Break-fix

 Patch Management

Detailed Job Description

 Possess 5+ years of relevant experience.

 Experience with Microsoft desktop operating system and Windows application deployment, configuration

and management

 Windows Client Administration

 Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers,

scanners, mobile/smart phones) related to desktop infrastructure.

 Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

 Identify, log and resolve technical problems with software applications or network systems

 Identify potential changes and system improvements to present to senior team leaders for consideration and

implementation

 Collaborate with Technology team members to ensure efficient operation of the organization’s desktop

computing environment.

 Where required, administer and resolve issues with associated end-user workstation network software

products.

 Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.

 Ensure that work is carried out within agreed service levels and in accordance with department guidelines

 Maintain client databases with up-to-date solutions and clear record of activities

 Explain and document technical issues in a clear way to clients

 Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.

 Develop in- depth technical knowledge and domain expertise within End User Computing technologies

 Proactive and passionate of the End User Computing world, with strong interpersonal skills and excellent

time management skills

 Strong capabilities in Windows 10 ,11 support, migration & Deployment.

 If necessary, liaise with third-party support and PC equipment vendors.

 Perform related duties consistent with the scope and intent of the position.

 Hands on Experience End to End Desktop/Laptop life cycle management.

 Experience and desire to work in a Global delivery environment

 Communication and Analytical skills

Desirable (not mandatory): Relevant technical & process certifications:

 ITIL V3

Thank You

Job Tags

Local area,

Similar Jobs

Mike Kelly Toyota of Uniontown, Mike Kelly Automotive

Lot Attendant/Driver (Part Time) Job at Mike Kelly Toyota of Uniontown, Mike Kelly Automotive

 ...building. Miscellaneous tasks as requested by sales or service team. Deliverparts and cars as needed Additional requirements: Have a valid drivers license and clean driving record. Consistent attendance and punctuality Be able to pass a pre-employment... 

Clean Harbors

Sales and Service Rep (Hourly) Job at Clean Harbors

 ...Job Description Sales and Service Rep (Hourly)\n Emerald Services in Mount Washington, WA is looking for a Class B Route Driver...  ...Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico, and... 

ABM Industries

Event Parking Attendant Job at ABM Industries

**Overview****Job Summary:**We are seeking reliable and customer-focused individuals to join our team as **Event Parking Attendants** . This role is perfect for those looking for flexible, part-time work during concerts, sports games, festivals, and other large-scale... 

PATRIOT MEDICAL PC

Medical Office Assistant Job at PATRIOT MEDICAL PC

 ...advancement Join Our Team as a Medical Office Assistant! Company: Patriot Medical...  ...flexibility of a hybrid role, balancing remote work and in-office collaboration....  ...Apply todaywe can't wait to meet you! Flexible work from home options available.... 

Klendworth Project Company, LLC

Farm Hand/Equipment Operator Job at Klendworth Project Company, LLC

 ...Position: Farm Equipment Operator Pay: $19 - $24/hour (starting wage based on experience) Key Responsibilities:...  ...sprayers (TerraGators and Rogators), and trucks. Transport Agricultural Products : Move products from our facilities to crop fields with...