Provide the highest level of customer service to all clients in person, via phone and email.
Perform all functions in Pointe of Sale
Become a furniture expert. Gain knowledge of all vendors and what products they have to offer.
Develop an understanding of patio furniture trends and products. Keep up on design trends and competitors.
Prepare design presentations for clients including product visuals, proper client pricing, shipping/freight charges and lead time.
Provide home consult visits for clients when needed to take photos of property and meet one on one to assess their wants and needs for their project.
Manage and maintain a portfolio (sales pipeline( of your clients to drive sales.
Use tracking sheets to stay in regular contact with clients alerting them of changes in lead time, delays, or issues with their order. Work with your manager to resolve and diffuse any issues to keep clients happy.
Work with Support/Delivery team to schedule client delivery
Assist with all product deliveries when needed. IE inspecting, tagging, counting, reporting damages back to manager and putting out inventory.
Daily review of outside furniture displays to ensure they are neat & clean, pillows placed properly.
Maintain general showroom housekeeping, replenishing gift bags, tissue paper, dusting, sweeping and assisting with merchandising when required.
Participate in year-end inventory.
Weekends during peak season.
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