Job Description

Cornerstone Audiology in Lubbock, Texas, is known for providing unparalleled audiology services and demonstrating unwavering dedication to enhancing the lives of individuals with hearing difficulties. They are actively looking for a friendly, outgoing, and professional individual to join their team as a Front Office Coordinator .

This person will be the face of the clinic, greeting patients, answering calls, and creating a welcoming environment from the moment someone walks through the door. Bilingual candidates are strongly encouraged to apply.

In addition to front office duties, this role includes community outreach—visiting local physicians and organizations to build relationships and promote better hearing health across West Texas.

The ideal candidate is not only organized and dependable but also fun, personable, and confident when introducing themselves in new settings.

Key Responsibilities:

• Greet and welcome patients, ensuring a friendly and professional atmosphere.
• Manage incoming calls, emails, and inquiries, providing prompt and accurate responses.
• Schedule appointments, consultations, and follow-up visits, optimizing the clinic's appointment calendar.
• Maintain patient records and update information accurately and confidentially in the clinic's database.
• Collect and process patient payments, ensuring accuracy and maintaining confidentiality.
• Prepare and process necessary forms, documentation, and correspondence.
• Collaborate effectively with audiologists and other staff members to ensure smooth patient flow and coordination of care.
• Communicate patient-related information accurately and in a timely manner to the appropriate team members.
• Assist with general office duties, such as filing, data entry, inventory management, and ordering supplies.
• Represent the clinic in the community by visiting physician offices and local organizations to promote hearing health partnerships.
• Build rapport quickly and professionally with new contacts to foster lasting referral relationships.

Requirements

• Previous experience in a customer service or administrative role
• Excellent interpersonal and communication skills with the ability to empathize and provide compassionate care.
• Strong organizational skills, attention to detail, and the ability to prioritize tasks effectively.
• Proficiency in using computer systems, electronic medical records, and office software.
• Ability to work collaboratively in a team environment while maintaining a positive and professional demeanor.

Benefits

• Hours are Monday-Thursday 7:45-5:00 and Friday 8:00-2:00
• Medical Benefits
• Matching 401K
• PTO and holidays
• Bonus Potential

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