Key Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.· Diagnose and resolve advanced technical issues escalated from the L1 support team.· Install, configure, and maintain operating systems, software applications, and system updates.· Perform root cause analysis to identify recurring technical problems and develop solutions.· Excellent in troubleshooting break/fix issues of windows and mac computers· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.· Collaborate with IT team members on projects, upgrades, and implementations.· Maintain accurate records of work performed, issues, and resolutions using the company'sticketing system.· Provide remote support and troubleshooting for users working from home or in the field.· Train and mentor junior support technicians as needed.· Ensure compliance with IT policies, security protocols, and best practices.· Perform routine maintenance and inspections to ensure optimal performance of equipment· Build and maintain strong relationships with end users and ensure user satisfactionQualifications:· Associate or bachelor’s degree in information technology, Computer Science, or relatedfield, or equivalent work experience.
1. FTTH Site Engineer:Monitor & handle engineering procedures, quality & EHS issuesCarry out onsite quality inspection, especially for concealed works in the process of constructionRecord and report on engineering progress every dayCommunicate with customer, subcontractors...
Staley Electric is proud to be part of the new youth electrical apprenticeship program in Arkansas that allows 16- and 17-year-olds to earn on-the-job training hours towards their electrical license before graduating high school. Highlights ~First program in...
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