Customer Success Manager, Mid-Market
Remote (US)
Customer Experience
Remote
Full-time
CodeSignal is how the world discovers and develops the skills that will shape the future. Our skills platform empowers teams to go beyond skills gaps, with hiring and AI-powered learning solutions, and helps individuals cultivate the skills they need to level up. Wherever you are on your journey, CodeSignal’s hiring and learning solutions meet you there and get you where you need to go.
Having powered millions of skills evaluations, CodeSignal is trusted by leading companies like Netflix, Capital One, Meta, and Dropbox, and is used by learners across the globe. Some of our latest accomplishments include:
Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.
CodeSignal is seeking a Customer Success Manager, Mid-Market who is passionate about empowering and enabling SaaS clients. Part product expert, part project manager, part consultant, and part coach, you will serve an incredibly important function in our business. CodeSignal's competitive edge often comes from our ability to help clients thrive, so Customer Success Managers are crucial to the success of our product.
As a company centered around skills assessments and AI-powered learning tools, we strongly believe in providing all candidates the opportunity to demonstrate and validate their role-relevant skills up front. Plus, your experience using our platform will give you some helpful context for the rest of our interviewing process.
For this role, our hiring process starts off in the CodeSignal platform with a CSM skills assessment: a 30 minute AI conversation simulation covering 3 questions. It is designed to provide an opportunity to showcase your conversational skills in the following areas:
In accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual base salary in the range of USD $75,000-$125,000. This range encompasses all seniority levels eligible for this position. Offer packages often contain additional compensation in the form of commission or performance bonuses, equity, and/or benefits such as those listed below. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate’s level of experience, growth trajectory, and local labor market. Employees' compensation is reviewed and adjusted regularly.
We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.
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