Job Description

Job Description

Job Description

Salary: $23-$26 per hour

Client Success Specialist, Weekend Schedule - Full Time

Location:Remote in the Central or Mountain Time Zone(for USA resident)

Compensation: Competitive, based on experience, including health, vision, and dental insurance and 401k.

You see a clients success as your success. You thrive on building strong relationships with existing clients, understanding their needs, and helping them overcome challenges. Your passion lies in transforming clients into long-term partners and advocates by showing them the true value of our products and services.

You're the go-to person when a client is stuck, confused, or wants to maximize their experience with the platform. You naturally dig into their unique use cases, share insights, and offer guidance that makes their life easierand their experience better. Youre the critical link between our clients, our product, and our team, ensuring alignment, satisfaction, and success on all sides.

Sound familiar? This could be the opportunity youve been looking for.

This role is essential to our success as we continue to scale with growing market demand and emerging opportunities. Its a chance to make a real impact at a fast-growing company thats leading the way in a cutting-edge industry. If youre ready to roll up your sleeves, collaborate with a driven team, and help shape the future we want to hear from you.

What Were Looking For

• 2+ years of technical troubleshooting customer service experience (preferred)
• A natural communicatorpersonable, energetic, and patient
• Able to read between the lines of customer speak to prevent future issues
• A team player excited to take on real responsibilities
• Excellent organizational skills & attention to detail
• Eagerness to learn new technologies and troubleshooting techniques.
• Ability to utilize available resources to find solutions.
• Integrity, humility, and professionalism when working with a diverse client base
• A self-starter with an entrepreneurial spirit and high sense of urgency
• Excited to grow, innovate, and pursue excellence
• Comfortable in a fast-paced, start-up style environment
• Willing to travel quarterly (costs covered by RumbleUp)
• Able to provide professional and personal references if requested

This Role Includes:

Thursday - Monday work week - Ability to work Central Timezone hours 10am to 6pm

Remote work

Opportunity to work beyond tickets contribute to projects & process improvements

A collaborative team that values ownership and impact

Measurable Accountability Metrics

To succeed in this role, youll be expected to meet the following benchmarks:

Response Time: Average first response time of under 30 minutes during working hours

Customer Satisfaction: Maintain a 95%+ positive rating on tickets you own

Resolution Time: Resolve tickets within an average of 4 hours

Use Case Identification: Proactively identify 2 client messaging use cases per week to support platform improvement and training

Key Competencies

Technical Knowledge: Comfortable with basic technical concepts and tools

Customer Service: Strong skills in active listening, empathy, and resolution

Communication: Clear and effective in both written and verbal formats

Problem Solving: Able to confidently apply known solutions to common issues

Teamwork: Collaborative and reliable, contributing to a positive team culture

If youre excited about making a real impact, working in a fast-moving environment, and helping customers thrivewe want to hear from you.

Apply now and lets build something great together.

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