Bilingual Customer Service Representative Job at IntePros, Philadelphia, PA

YThwRXVGbnpKQUR5NHdKclVxSjBuaW1ndXc9PQ==
  • IntePros
  • Philadelphia, PA

Job Description

Location: Remote – Must reside near one of the following locations:

Philadelphia, PA | Columbus, OH | Salt Lake City, UT | Houston, TX | Bloomington, MN

Position Type: Contract to Hire | Remote (with location restrictions)

About the Role

We’re seeking Bilingual Customer Service Representatives who are native Japanese speakers and fluent in English to join our Commercial team. In this role, you’ll be the first point of contact for members, helping them navigate healthcare-related questions including claims, benefits, enrollment, ID cards, and more. This is a phone-based role that requires clarity, professionalism, and a passion for delivering exceptional service.

What You’ll Do

  • Deliver outstanding service to customers by phone, resolving issues with empathy and accuracy
  • Assist members with questions related to benefits, claims, ID cards, and the member portal
  • Navigate multiple systems efficiently to support real-time customer needs
  • Communicate complex information in a clear and professional manner
  • Uphold high standards for grammar, word choice, and tone in every interaction
  • Demonstrate reliability, attention to detail, and a positive team-oriented attitude

Who You Are

  • Native speaker of Japanese, fluent in English
  • Customer-obsessed – you enjoy helping people and finding solutions
  • Comfortable handling multiple computer systems and multitasking under pressure
  • Able to clearly explain healthcare benefits and policies over the phone
  • A natural communicator with strong grammar and professional language skills

Basic Qualifications

  • High school diploma or GED
  • Minimum of 2 years of customer service experience
  • Bilingual in Japanese (native) and English (fluent)
  • Strong written and verbal communication skills
  • Must complete employment testing prior to interview

Preferred Qualifications

  • Prior call center experience
  • Experience in the healthcare or insurance industry
  • Medical terminology knowledge or healthcare background a plus

Job Tags

Contract work,

Similar Jobs

Robert Half

Senior Recruiter, Full Desk - Creative & Marketing Job at Robert Half

 ...specialized talent solutions, is looking for a recruiting manager to work within the full-time placement recruitment division which is...  ...As a recruiting manager, you will source & recruit target candidate profiles using various tools such as our proprietary database... 

United Airlines

Flight Attendant (German Speakers Only) Job at United Airlines

Join to apply for the Flight Attendant (German Speakers Only) role at United Airlines2 weeks ago Be among the first 25 applicantsAchieving...  ...insurance, Employee Assistance Plan, paid sick and vacation time.CompensationStarting hourly pay of $28.88/hour, with top scale... 

Manor Lake

Food Service Director Job at Manor Lake

 ...Coordinate menus with activity and marketing functions. Control food costs and food waste while maintaining first rate food quality...  ...is a change in diet per physician orders. Work closely with Director of Resident Care to manage any weight loss. Maintain dietary... 

Towne Park

Valet Parking Attendant - Mayo Clinic, Rochester Job at Towne Park

 ...At Towne Park, its more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by deliveringexceptional experiences. When you work with us, you have an... 

1915 South / Ashley

Furniture Delivery Driver Job at 1915 South / Ashley

 ...FURNITURE DELIVERY DRIVER Join our winning team, 1915 south, as a furniture delivery driver. 1915 south owns and operates 28 Ashley stores and 3 distribution centers across the southeast. If you want to take your career to a new level of professional success with...