Job Description

Job title: Scheduler

L oc Morristown New Jersey 07960

Shift : day shift

pay range $20/hr to 25/hr

Education - HS Diploma or equivalent is required.

duties

Job Summary:

-Accurately handles incoming phone calls, SMS requests, electronic web requests, performs patient registration, placing outbound phone calls to clients and scheduling.

-Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.

-Indicates special patient needs (ex: special accommodation, exam protocols, interpreter, etc.).

-Ensures staff and clients are aware of upcoming schedules

-Completes client intake scheduling with all necessary demographic/insurance information and forms/documents in efforts to expedite the client onboarding process.

-Coordinates with client's family schedules and staffing.

-Connects client with office biller for insurance verification.

-Proactively solicits customer feedback.

-Provides proactive and timely responses to internal and external customer needs and requests.

-Meets individual productivity and quality expectations in all job functions.

-Escalate cases as appropriate. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.

-Maintains knowledge of insurance requirements.

Required Skills & Experience:

-One-three (1-3) years of prior experience.

-Computer proficiency 35 wpm required typing speed.

-Positive attitude, excellent customer service and interpersonal skills appropriate to the job.

-Ability to work in a team environment that requires quick turnaround and quality output.

-Understands client needs and scheduling functions.

-Understands the basics of healthcare billing.

-Must have clear and concise oral and written communication skills.

-Ability or experience working in a high call volume environment.

Preferred Skills & Experience:

-Knowledge of medical terminology and insurance processes preferred.

-Private Duty Home care scheduling experience preferred

-Applicable experience as Scheduler, Practice Office Assistance or Patient Access Representative.

-Electronic Medical Record experience preferably Med Syst Vincent.

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Those interested can email their resume to vrunda.sutaria@pride-health.com or call me on (917)-444-3132.

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